Refund policy
Return & Refund Policy (Printful-based POD Store)
At JOYzlink, each product is made especially for you as soon as you place an order — which means we do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.
This policy helps us reduce waste and support our mission to give back through every purchase.
Damages and Issues
Please inspect your order upon reception and contact us within 30 days at partners@joyzlink.com if the item is defective, damaged, or if you received the wrong item.
Include clear photos of the issue and your order number so we can evaluate the problem and make it right.
If your claim is approved, we’ll offer a free replacement or full refund — no need to return the item.
Non-returnable Items
Because all our products are made-to-order, we cannot accept returns or exchanges for:
- Incorrect size or color chosen by the customer
- Buyer’s remorse or change of mind
- Sale items or gift cards
We also do not accept returns of perishable goods, personal care items, or hazardous materials.
Refunds
If a refund is approved for a damaged or incorrect item, you’ll be automatically refunded to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at partners@joyzlink.com.
European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, unless the item was custom-made.
Since all our products are personalized and produced on demand, this right does not generally apply.
Questions
For any return or product issue, please contact us at:
📧 partners@joyzlink.com